TRAINING AND HR

Training and HR

ARC Security Solutions Pvt. Ltd has its own Training Centre at Chattarpur, New Delhi. We consider training as the backbone of our services. Seemingly simple, Security duties demand the security guard to be able to master various skills and knowledge parameters, which are the most important ingredients for efficient services. We put a lot of emphasis on code of Ethics and Attitude building.

Contents of the Basic Course are as under:
  • Code of Conduct
  • Foot Drill and Saluting
  • Gate house duties
  • Static Security
  • Patrolling
  • Maintenance of various documents like in/out registers, duty roster, and visitors’ registers and other documents required at an assignment.
  • Dealing with people
  • Commencing duties at an assignment
  • Telephone procedure
  • Fire prevention and control including films on fire fighting & live fire demonstrations/practice.
  • First Aid including practical training
  • Health and Safety
  • Search Procedures
  • Legal Obligations
  • Emergency procedures and evacuation of premises
  • Guard Alertness
  • Operational briefing
  • Unarmed Combat and Baton Drill.
  • Discipline
  • Investigations and Report Writing.
  • Dealing with bomb threats.
  • Night Operations.

Refresher Training

Periodic refresher training is conducted in order to update the security personnel as also imparting training under varying operational conditions. The duration of this training program is generally of two days. The syllabus is designed for the practical implementation of prevalent security concepts as well as to take care of the shortcomings noticed in the Security delivery. The supervisory staff goes through the refresher courses as relevant to their duties.

Training Aids

We endeavour that all the human faculties of the participants are fully exercised during the training programs conducted. Apart from having a fully equipped training school as part of our premises, we try and ensure that the trainees use all possible training aids so as to facilitate assimilation. The commonly used aids include:

  • White board with accessories.
  • Projector
  • Flip charts
  • Demonstration charts
  • Display charts on all important topics
  • TV / CD players/ Pen drives
  • LCD projector
  • Fire extinguishing cylinders
  • Cut outs of equipments

Simulation Training

We have provision for live demonstrations and practice in fire fighting, evacuation drills and procedures, unarmed combat, baton drill, gate house duties, fire arms firing practice for the armed guards, first aid, search procedures, patrolling and night operations.

Specialized Training

In addition to the above, and in order to make the security guards more effective under all kinds of operational conditions, training is imparted to cover the following subjects in greater detail:

  • Evacuation procedures and drills
  • Fire prevention and control
  • First Aid
  • Investigations and Report Writing
  • Writing of an Assignment instruction
  • Training of armed guards
  • Training for escort duties
  • Training for PSO duties

On Site Training

Any weaknesses noticed in Security services at the clients’ premises are addressed through our training staff, which imparts practical training at the clients’ locations. This is an extremely effective methodology as the weaknesses get addressed on the spot and the absorption levels are very high.

On Job Training (OJT)

Before putting the security guards on duty, they will be imparted training specific to the assignment and familiarized with the functions at the particular site. Duration of OJT will depend on the extent of the premises and various other parameters affecting security. OJT is imparted under the care of an OJT team consisting of experienced operations personnel so as to ensure uniformity.

Facility Management Training

Availability of trained and willing manpower for housekeeping services in the fast expanding businesses, both in the manufacturing and services sectors is the real challenge to the housekeeping vocation. Therefore, the aspect of training and motivation of housekeeping personnel gains utmost importance, particularly when the clients are highly demanding in keeping the premises to world-class standards of maintenance. The aspects of training covered in pre-deployment and on-job training are as under:

  • Role of housekeeping staff.
  • Identifying housekeeping responsibilities.
  • Duties of Supervisor.
  • Qualities of housekeeping staff.
  • Housekeeping & Maintenance.
  • Room cleaning & dusting procedures.
  • Handling of various machines.
  • Vacuum cleaning.
  • Sweeping and mopping of hard floors.
  • Cleaning of toilets.
  • Cleaning of public areas, lobbies, front desk & elevators.
  • Cleaning of dining areas, furniture & equipments.
  • Cleaning of offices.
  • Cleaning of store rooms.
  • Care & maintenance of carpets and upholstery.
  • Procedure for shampooing and removal of spots and stains.
  • Cleaning agents and their usages.
  • Floor polishing.
  • Pest and odor control

General Training Aspects

  • Training in Fire Fighting.
  • Training on First Aid.
  • Dealing with people.
  • Discipline & Welfare.
  • Emergency Procedures.
  • Safety and Security at work place.
  • Evacuation Drills and Procedures.